Refunds/Returns
IN-STORE PURCHASES
If there is an issue with any store-bought products, you will need to refer to that same location, not us. They will follow their store policies regarding refunds or store credits if required. Then, they will get in touch with us directly.
You do not have to contact us. Unfortunately, we credit or refund online purchases only. Thank you for your understanding!
ONLINE PURCHASES
30-Day Satisfaction Guarantee!
If you’re not 100% satisfied with your products for any reason, we will take them back within 30 days of the delivery date, even if it has been opened and/or used!
For all unopened products, you will receive a full refund on your payment method.
For all opened products, you will receive an online credit for future use.
How to Return An Item
- Contact our Customer Service Team with the details of the return. Please be sure to include:
- Order number
- Expiry date of the product
- Lot number of the product
- Reason you are returning the product
- You will then be provided a Return Authorization Number (RAN) along with instructions on how to send the package back to us.
- Once we receive the package please expect 1-2 weeks for it to be processed and for you to receive your refund or credit.
If the return results of our mistake (i.e. we sent you the wrong product), in that case, the shipping cost is 100% our responsibility.
Suppose you aren't satisfied with your product for any reason or wish to exchange it; then the shipping cost is your responsibility.
To contact customer service, CLICK HERE.